TERMS OF RETURN AND REFUND
We aim to provide the best user experience to our users beginning from placing an order to initiating a cancellation/return/refund. While transacting , you can expect a hassle-free experience in returning, or cancelling the product or Services that you have ordered/booked and can rely on us as your preferred shopping destination
You may initiate the return of products within 3 days of receipt of the order. We would accept the request for the return of such a product subject to the terms of this policy.
We will not process return requests for the following reasons:
a) Product is damaged due to misuse/overuse;
b) Product is received in physically damaged condition
c) Product is used or altered by the user;
d) Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged;
e) Serial Number and/ or the bar code is tampered by the user;
f) Product is defective and not covered under Seller/Manufacturer’s warranty;
g) Request is initiated beyond 3 days of order delivery;
h) Product ordered was customized on demand.
All our packages come with tamper-proof packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged/defective products, an incorrect product, or missing accessories.
Please be informed that for products, for which you had opted for ‘Cash on Delivery’ as a payment mode you will receive refunds in your bank account. You will be required to provide us with your bank account details for us to process the refund. Please note that we do not make any cash refunds.
Please be informed that when you opt to cancel or return the products, upon our verification of the products and the documents relating thereto, the refund amount for such products which are eligible for return as per the terms of this policy. We will initiate the refund within a period of two to four (2 to 4) business days from the date of we receive the products at our warehouse and verify the defect or the non-compliance in the products. Your refund will be processed only when the conditions as may be stipulated by Reliance are fulfilled. The refund amount will be credited to the original payment mode opted for by you. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.
Please be informed that for products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) within two to four (2 to 4) business days from the day returned product received by us and return is approved by us after verification of the returned product. It may take an additional 2-3 business days for the amount to reflect in your account depending upon the banks and the financial institution. We do not make any cash refunds.
The amount claimed as the refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and would be happy to help.